Shipping is Free for orders to customers within continental U.S. Exceptions with freight orders. Due to the weight of these orders shipping may be charged.
Read more about our Shipping Policy here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation
e-mail. This means that we have received your order in our system and
pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically check to confirm that
your order is in stock and available for immediate shipment. If your item
is on back-order or unavailable we will void the pre-authorization and
reach out to you via e-mail to see if alternate arrangements can be
made.
If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it
will ship within seven to ten business days from the date of your order.
We will send you shipping confirmation within 24- 48 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out. Custom items take 4 – 6 weeks to ship.
If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at support@sidestepmedicalsupply.com
Things to consider:
- Domestic Items ship within 5-10 business days of payment.
- Custom Items typically take 4- 6 weeks to ship.
- Standard shipping(curbside) the merchandise will be delivered to the curb and it will be the customers responsibility to move the freight inside from the drop off point.
- Carrier tracking is included in every order and we encourage you to track your merchandise through the carrier and notify us if anything seems out of the ordinary.
- Large order, requiring LTL shipments may be delayed due to the schedule of LTL carrier.
- LTL Shipments may require extra handling such as life gate, inside delivery or white glove if specified by the customer. The shipping company will call to confirm the delivery appointment where you will notify them on where you merchandise will be delivered. Any extra shipping charges are the customers responsibility. Most appointments are made M-F in between 8am-5pm with 2–4-hour delivery appointments.
- If you desire expedited shipping, please reach out to us so we can find an alternate method.
- Please note in your order if there is a loading dock at your facility so we can arrange the best shipping carrier for you.
International Orders:
Please be aware that our products are made specifically for the Continental U.S. market. This means that they require a [choose 110V or 240V]
electrical system to function correctly.
Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to Continental U.S. standards.
We will happily ship our products to international customers.
Due to the wide variety of product dimensions we will provide
an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and
payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging. Please send these photos to us within 24 hours of receiving your merchandise at support@sidestepmedicalsupply.com. Retain all original packaging and material, which includes the shipment box, packing materials, product manuals and tags for inspection if the shipping service request a pick up inspection.
If your item(s) do arrive damaged please send photos to support@sidestepmedicalsupply.com then visit our Returns page if further instruction needed.
